2020年度报告
非常时期的坚定支持
We stand strong with our members, employer customers, brokers, clinician partners and neighbors, and we have swiftly adapted our business to meet urgent new needs.
- [Music] Today I’m declaring a state of emergency in Massachusetts this declaration will give our administration more flexibility to respond to this evolving outbreak [Music] Thank you for calling Blue Cross Blue Shield of Massachusetts. More than 90 percent of our company is working remotely now, we've really been focusing on our members making sure they can get the care they need when they need it. [Music] Mental health is a wave of this pandemic [Music] [Music] It's our responsibility to make sure that everybody has an opportunity. [Music] I can definitely help you with that. Racism is a public health issue, a public health emergency. I think we'll look back at this moment as a time when those values really became so visible to the community and to our customers and members.
CEO perspective
“When COVID-19 reached the U.S., we were there, for our members, for our customers, for our clinical partners, for our community. And when our country reckoned with a legacy of systemic racism, we stood with our neighbors, and stood up for change. In 2021, we will continue this vital work.”
B is for Being on Your Side
It was a year defined by a global health crisis, economic challenges and a national awakening to racial inequities. We drew upon our capacity for innovation, our deep clinical and community partnerships, our not-for-profit values and our dedicated employees to maintain the highest levels of service, quality and community assistance.
Ensuring access to care
Our No. 1 commitment amid the pandemic: Making sure our members could get the care they needed when they needed it – including telehealth and COVID-19 testing and treatment – without facing financial or administrative barriers.
Expanding Mental Health Resources
Many of our members faced a “perfect storm” of social isolation, worries about illness, economic uncertainty and the effects of racial inequities. With anxiety, depression and substance abuse on the rise, we expanded our multifaceted approach to mental health and substance use disorder and added more clinicians to our network, no-cost telehealth services and innovative online resources.
Standing strong with our clinician partners
As clinicians worked heroically on the front lines of care, we bolstered our support with advance payments, fewer administrative requirements, expedited credentialing, and a new value-based payment program for independent primary care practices that includes incentives for improved quality and lower costs.
Helping Our Members and
Neighbors Stay Safe and Well
We proudly mobilized our greatest resource – our talented and compassionate employees – on behalf of public health initiatives, while providing financial aid to nonprofits at the heart of our state’s pandemic relief efforts.
Volunteering Time and Expertise
As a Massachusetts-based, not-for-profit health plan, we’ve always provided our employees with the opportunity to volunteer their time, skills and expertise to improve the health of communities where they live and work – and during 2020, many found creative new ways to help others.
2020 facts and figures
For more company information, including our member and financial highlights, diversity, equity and inclusion work and support for the community, view our 2020 Fact Sheet.
奖项
在马萨诸塞州所有商业健康计划中，J.D. Power连续第四年将我们列在会员满意度第1位。2020年，我们在承保范围和福利、提供商选择、信息和通信、计费和支付等方面获得了最高分。
The National Committee for Quality Assurance (NCQA) has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2019-2020*. We are in the top 10 percent of U.S. health plans for quality. NCQA awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.
我们被Point of Light评为美国50家最具社区意识的公司之一。 “公民50奖”表彰美国企业公民领袖对社区和社会影响的坚定承诺。
Our website, Bluecrossma.org, received a platinum award for Best Internet Home Page from eHealthcare Leadership. We were the only health plan to be recognized.
我们在《多元化MBA》杂志的“50年多元化领导力领先公司：女性最佳工作场所和多元化管理者”评比中排名第七。我们还被《多元化MBA》杂志评为最佳招聘公司的前10名之一。
2020年，Blue Cross已经连续第六年在公司平等指数上获得100%满分，这是一项全国性基准调查，报告关于男女同性恋、双性恋、变性人和男同性恋工作场所平等的政策和实践，它由人权运动基金会管理。
Financial results
Watch this space for our 2020 Audited Financial Reports and 2020 Combined Balance Sheets and Income Statements due to be completed in May.
Executive team
Blue Cross’ senior leaders help shape the company’s strategy in support of our mission to make quality health care affordable and equitable while providing an unparalleled consumer experience.
As of Dec 31, 2020
As of Dec 31, 2020
Board of directors
Blue Cross’ board members bring significant business acumen and leadership capabilities as well as diverse experiences and backgrounds.